Conduct customer conversations across channels
Connect via VIDEO
Connect via SMS, WHATSAPP & EMAIL
Connect via LIVESTREAM (GROUP) VIDEO
Individual Shopping
1-to-1 live video
Offer 1-to-1 consultations between customers and salespeople with shoppable video calls
- USE ANY DEVICE & BROWSER with no need to download an app (works on mobile, tablets, and desktops)
- SELL PRODUCTS IN STORES & CATALOGS by scanning existing product barcodes or QR codes, or using use search and filters
- CHECKOUT with built-in payment to ensure frictionless conversion
- CAPTURE CALL METRICS to create best practices based on understanding how each representative’s time affects customer engagement, spending, and lifetime value
70% of customers choose to continue their shopping journey with the same sales person AND rotate between multiple channels of communication.
An introductory video call continues over email, and follows with an in-person appointment.
Continue the conversation
SMS, WhatsApp & Email
Complement video calls with text-based communication to build customer relationships with personalized touchpoints
- USE A SINGLE STORE ID so any salesperson can pick up the conversation with a customer
- COMMUNICATE AFTER EACH CONSULTATION using your customers’ preferred sales channel whether it’s SMS, WhatsApp or email
- SHARE ADDITIONAL INFORMATION including sales invoices, payment links, and product recommendations
Group shopping
Livestream video
Invite customers to exclusive shopping events where hosts can present to an audience
- SHOW, TELL & SELL by displaying product details, performing demonstrations, answering questions via live chat, and enabling easy onscreen checkout
- CAPTURE CALL METRICS to create best practices by tracking how your host’s time affects customer engagement, spending, and lifetime value
- FOLLOW-UP AUTOMATICALLY to turn interest expressed during any event into an opportunity to conduct a 1-to-1 video call
- RECORD EVENTS for future use so customers can view product demonstrations
One place to communicate with customers using their preferred channels.
